The doctors at Northbridge Medical Practice (NMP) and their representatives will collect information that is necessary & relevant to properly advise and treat you, & manage our medical practice. Such necessary information may include full medical history; family medical history; ethnicity; contact details; Medicare/private health fund details; genetic information; and billing/account details. The information will normally be collected directly from you in person, in writing, over the phone, or over the internet if you transact with us online. There may be occasions when we will need to obtain information from other sources, which may include any of; other medical practitioners, such as former GPs and specialists, including pathologists & radiologists; other health care providers, such as physiotherapists, occupational therapists, psychologists, pharmacists, dentists, nurses; and Hospitals and Day Surgery Units. All staff, not exclusively the medical practitioners, may participate in the collection of this information. In emergency situations the doctors or staff may need to collect personal information from relatives or other sources where we are unable to obtain your prior express consent.
- Use & Disclosure
With your consent, the doctors and staff will use and disclose your information for purposes such as account keeping and billing purposes (including debt collection), referral to another medical practitioner or health care provider, communication with referring medical practitioners, sending of specimens for analysis, referral to a hospital for treatment and/or advice, advice on treatment options, the management of our Practice, quality assurance, accreditation and complaint handling to meet our obligations of notification to Medical Defence Organisations, Accrediting bodies or insurers, to prevent or lessen a serious threat to an individual’s life health or safety and where legally required to do so, such as producing records to Court, mandatory reporting of child abuse or the notification of the diagnosis of certain communicable diseases. We understand that non-identifying information derived from our file may be used for data analysis and research.
You are entitled to access your own health records at any time convenient to both yourself and the Practice. Access can be denied, by law in certain circumstances, such as where to provide access would create a serious threat to life or health, the access would unreasonably impact on the privacy of another, the information relates to anticipated or actual legal proceedings and when you would not be entitled to access the information in those proceedings, in the interests of national security, or there is a legal impediment to access. Your request should be forwarded in writing. A fee will be imposed for staff time in retrieving files and photocopying to process the request. Where you dispute the accuracy of the information, we have recorded you are entitled to correct that information. We ask that you make this request in writing. It is the Practice policy that all steps will be taken to record your corrections, and place them with your file. The original record however will not be erased.
- Data Quality, Security & Storage
To keep your personal information accurate, up to date & complete, please advise us of changes & our staff will ask you to confirm contact details when you attend for a consultation. Your information is stored both in our computer medical record system and some in hand written medical records in our premises, in a building to which access is secured after hours, and our rooms have a fully monitored back to base alarm system. Information in our computer system is protected by passwords and varying access levels.
Northbridge Medical Practice Computer Network is maintained, managed and made secure by Your IT Desk Pty Ltd.